Privacy Policy

Information We Collect

Personal Data

When you register an account or make use of our services we gather details such as your full name, date of birth, email address, residential address and contact telephone number. As part of our standard verification and anti-money laundering procedures we may also request government-issued identification documents, proof of address and payment account information.

Technical and Usage Data

We automatically collect certain technical information whenever you visit our platform. This includes your IP address, browser type and version, operating system, pages viewed, time spent on the site, referral source and device identifiers. We use this data to understand how our services are used and to maintain smooth operation.

How We Use Your Information

We process the collected data to create and manage your gaming account, process deposits and withdrawals, provide customer support, personalise your experience and ensure compliance with legal and regulatory obligations. This may include fraud prevention, age verification, responsible gaming monitoring and the fulfilment of our anti-money laundering responsibilities.

With your consent we may also use your contact details to send promotional offers, newsletters and updates about new games or features. You can withdraw this consent at any time.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared only with carefully selected partners who assist in delivering our services. These include payment processors, identity verification agencies, gaming software providers and professional advisers bound by strict confidentiality obligations.

We may also disclose data when required by law, court order or regulatory authority, particularly in connection with licensing requirements, anti-money laundering investigations or the prevention of criminal activity.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable essential functions, analyse traffic, improve user experience and deliver relevant content. Essential cookies allow you to log in and maintain your session securely. Analytical and preference cookies help us understand visitor behaviour and tailor the site accordingly.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the platform.

Data Security

We take the protection of your information seriously and employ industry-standard security measures. These include encryption of sensitive data, secure servers, access controls, regular security audits and staff training on data protection practices. While no system can guarantee absolute security, we work continuously to minimise risks.

Your Rights and Choices

You have the right to access the personal data we hold about you, request corrections to inaccurate information, ask for deletion of your data where appropriate, and object to certain types of processing. You may also request that we restrict processing or transfer your data to another service provider in a structured digital format.

To exercise any of these rights please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by applicable law.

International Data Transfers

Some of our service providers are located outside the United Kingdom and the European Economic Area. When we transfer personal data to such parties we ensure appropriate safeguards are in place, including contractual commitments that meet international data protection standards.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once the need for retention ends we take steps to securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your data.

If you have any questions or concerns regarding our privacy practices, please contact our support team through the live chat facility or by email. We are committed to resolving any issues promptly and transparently.